Company Policies

Personal Use, Resale and Photography Policy

Our products are handcrafted and made with care in the U.S.A by Labyrinth Designs. Our products listed in our online shop are created for personal use and are not intended to be purchased for unauthorized commercial resale. Customers may not represent our embroidery craftmanship designs, or products as their own. We prohibit mass purchasing or repeatedly purchasing products for unauthorized commercial re-sale. If you are interested in bulk purchasing or another legitimate business arrangement, please contact us directly for custom bulk orders.

Photography & Website Content

All photographs displayed on our website, social media, and other official platforms are the property of Labyrinth Designs or are used with appropriate permission. Our photography may not be copied, downloaded, edited, altered, or used for another business or commercial purpose without our prior written permission. Our watermarks or logos may not be removed.

Right to Refuse Service

At Labyrinth Designs, we reserve the right to refuse service, decline an order, cancel an order, or discontinue service to any customer when we determine that doing so is appropriate for our business. We may refuse service or cancel an order for any reasons including, but not limited to:

Failure to follow our company policies or terms of service.

Purchase Limit

Due to the nature of our handcrafted business, some made-to-order items in our Shop listings may have a purchase limit unless otherwise specified in the listing.

Refund and Exchange Policy

All Made-to-Order Items Are Final Sale

We want you to love your purchase. Because our embroidered apparel is made to order specifically for each customer, all purchases are final sale. We do not accept returns, refunds, or exchanges for change of mind, incorrect size or color selected, ordering the wrong item, or any other reason unrelated to a defect or error on our part.

Please carefully review your order details, including item, size, color, embroidery design, and personalization, before completing your purchase. Please reach out to us if you have any questions about sizing and colors.

All personalized items, custom-ordered items, and sale items are final sale and are not eligible for returns, refunds, or exchanges, except in cases of a defect or an error made by us.

Defective or Incorrect Items

We stand behind the quality of our work. If you receive an item that is defective, damaged, or incorrectly embroidered due to an error on our part, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the defect or error

If the issue is determined to be a defect or an error made by us, we will work with you to provide an appropriate resolution, which may include a replacement or other remedy at our discretion.

Non-Returnable Items

The following are not eligible for return, refund, or exchange:

• Items where the wrong size was selected by the customer

• Items where the wrong color was selected by the customer

• Items ordered incorrectly by the customer

• Items that no longer fit or are not the desired fit

• Items where the customer has changed their mind

• Personalized items

• Custom-ordered items

• Sale items

• Items with custom or personalized embroidery, unless the item is defective or we made an error

• Items that have been worn, washed, altered, or damaged after delivery

Please note: Minor variations in embroidery, thread placement, color, or appearance may occur due to the nature of embroidery and different fabric materials. These normal variations are not considered defects.

By placing an order, you acknowledge and agree to this Return & Exchange Policy and understand that all made-to-order, personalized, custom-ordered, and sale items are final sale.

Shipping Policy

Last Updated: September 2026

Thank you for supporting Labyrinth Designs! Because our items are carefully handcrafted and made-to-order, please review our shipping guidelines below.

1. Shipping Zones

Labyrinth Designs currently ships exclusively to destinations within the continental United States. At this time, we do not ship internationally or to US territories.

2. Production & Processing Times

• All products are made-to-order and handcrafted by us.

• Our standard production lead time is up to 14 to 21 business days before your package is shipped.

• This timeline excludes weekends and holidays.

• You will receive a shipping confirmation email containing your tracking information as soon as your order leaves our studio.

3. Shipping Methods & Packaging

• Rates: Shipping costs are calculated at checkout based on the weight of the items in your order to ensure accurate, fair pricing.

• Packaging: To ensure your handcrafted items arrive safely, single clothing items or smaller goods are shipped in high-quality poly mailers. Orders containing multiple heavy garments or larger items will be securely shipped in boxes.

4. Carrier Liability, Delays, and Damages

• Once a package is handed over to the shipping carrier, Labyrinth Designs is not responsible or liable for transit delays, weather disruptions, lost or stolen packages, or damages caused during transit.

• If your package is marked as "Delivered" but you cannot locate it, please contact the shipping carrier directly to file a claim.

5. Address Errors

Please double-check your shipping address at checkout. We are unable to change the destination once production is complete and the label is printed. If an item is returned to us due to an incorrect or incomplete address provided by the buyer, the buyer is responsible for paying the additional shipping cost to resend the package.